Refund Policy
Effective 5 August 2026 · Operated by Chargedeck ("we", "us", "our") · Contact: info@chargedeck.app
This policy explains when and how you can get a refund on a paid Chargedeck subscription. It covers your subscription to the Chargedeck platform only. It does not cover payments you collect from your own customers through Chargedeck, those are handled by you on your own payment processor and are governed by your own refund terms.
1. What this covers
Chargedeck offers paid monthly plans (Starter, Growth and Unlimited). This Refund Policy applies to the fees you pay us for those plans. Because Chargedeck is a non-custodial checkout platform, it never holds the money your own buyers pay you, so refunds to your buyers are always your responsibility and are not covered here (see clause 16 of our Terms of Service).
2. Billing and renewals
- Plans are billed in advance, monthly, in the plan's stated currency.
- Your subscription renews automatically each month until you cancel.
- The price and billing date are shown before you subscribe and on every receipt.
3. Cancelling
You can cancel at any time from your account. Cancelling stops all future renewals. You keep access to your paid features until the end of the billing period you have already paid for, and you are not charged again after that.
4. 14-day money-back on your first payment
If you are not happy with Chargedeck, contact us within 14 days of your first payment on a plan and we will refund that first payment in full. This reflects your statutory cooling-off rights where they apply and is offered as a goodwill guarantee to everyone else.
5. Renewal charges
After the first period, monthly renewal charges are generally non-refundable once the new period has started, because access to the software is provided immediately. If you do not want to renew, cancel before your renewal date and you will not be charged. We may still issue a partial or full refund at our discretion, for example if a serious fault prevented you from using the Service.
6. Duplicate or incorrect charges
If you are charged twice for the same period, charged after cancelling, or charged in error, we will refund the incorrect charge in full. Just get in touch and we will put it right.
7. Your statutory rights
Nothing in this policy limits any refund or cancellation right you have under applicable law, including, where you are a UK consumer, the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
8. How refunds are processed
Chargedeck subscriptions are sold through our payment provider / merchant of record, whose name appears on your receipt. Approved refunds are returned to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.
9. How to request a refund
Email info@chargedeck.app from the email address on your account, and include the date and amount of the charge. We aim to respond within a few business days.
10. Changes to this policy
We may update this Refund Policy from time to time. The version in force is the one published on this page, and the effective date above tells you when it last changed.
Chargedeck - info@chargedeck.app · ChargeDeck Ltd, Company No. 17366368, registered in England & Wales.